PRODUCTS + SERVICES

CLAIMS SERVICES

24 x 7 x 365

WE’RE HERE TO HELP YOU

We know that fast, efficient trucking claims services are crucial to the operation of your trucking company. Our seasoned team of claims experts, like the rest of our Great West team, only focuses on trucking. And our entire crew understands that every minute your truck isn’t on the road, you’re losing money.

That’s why we have knowledgeable, in-house experts who manage your Physical Damage and Cargo claims quickly. And because we manage our own claims, we provide fast, consistent, professional services 24 hours a day, seven days a week, 365 days a year.

Just contact our Great West claims department. We’re standing by to help you through the process of filing a claim, assessing damages, and getting your repairs made in a timely manner. Our claims service specialists can assist in finding you towing services, if needed, and answer any of your questions.

have an accident?

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HOW GREAT WEST PROVIDES

THE BEST CLAIMS MANAGEMENT

Our goal is to provide you with the best claims management around. We will work to resolve your claim fast and without hassle to get you back on the road quickly.

BENEFITS OF GREAT WEST CLAIMS SERVICES

  • You have access to our services 24 hours a day, 365 days a year.
  • You will be assigned a Great West Claims Adjuster to help you through the process of resolving your claim.
  • When necessary, we utilize our own aircraft to reach the scene of an accident quickly to begin a first-hand investigation, salvage perishable loads, and protect your interests.
  • We have relationships with trusted tow companies and repair shops to repair your equipment when you experience an accident.
  • Our seasoned liability adjusters and the attorneys that we retain are experienced in handling complex trucking claims.
  • We have a team of subrogation professionals who can help recover deductibles and expenses you incurred due to an accident when it can be proven that you were not at fault. 
TIMELY CLAIMS REPORTING

Learn Why Timely reporting is crucial

From mitigating downtime and reducing 

WE ARE HERE TO HELP

NEED TO FILE A CLAIM?

Call us at 800.228.8040 in the United States or Canada, 24 hours a day, any day of the year.

Your questions about trucking

Frequently asked questions

Is there a specific timeframe within which claims need to be reported?
Claims should be reported to Great West Casualty Company within 24 hours of the incident. This prompt reporting is crucial for protecting the interests of the trucking company and driver and allows for a thorough and timely investigation, which helps control claim costs.
What information and documentation are needed when filing a claim?
When filing a claim, it's important to provide detailed information and documentation to ensure a smooth process. This typically includes the date, time, and location of the incident, a description of what occurred, names and contact information of involved parties, police report details if applicable, and photographs or video evidence of the incident or damage. Additionally, any relevant documents such as bills of lading, delivery receipts, and driver's logs can be crucial for substantiating the claim.
What steps should be taken at the scene of an accident?

At the scene of an accident, the following steps should be taken:

  1. Ensure safety: Check for injuries and ensure the safety of everyone involved.
  2. Call emergency services: Contact the police and, if needed, medical assistance.
  3. Secure the scene: Use hazard lights or flares to prevent further accidents.
  4. Gather information: Exchange contact and insurance details with other involved parties
  5. Document the scene: Take photos and make notes about the accident. However, do not take photos of graphic injuries or fatalities.
  6. Avoid admitting fault: Be factual in your descriptions without admitting liability.
  7. Report the accident: Notify your insurance company as soon as possible.
Does the claims process differ for owner-operators versus larger trucking fleets?
The claims process at Great West Casualty Company is designed to be fast and efficient, focusing on trucking-specific needs. Both owner-operators and larger trucking fleets have access to the same level of expert claims service. This service includes a dedicated claims adjuster, 24/7 availability, and guidance with towing and repairs as needed. The goal is to resolve claims quickly and get trucks back on the road.
Can I track the progress of my claim online or through a mobile app?
Yes, you can track the progress of your claim online or through a mobile app with Great West Casualty Company. The Great West Mobile app allows users to manage various administrative duties, including filing and viewing claims information. This feature provides convenience and ease of access to policyholders, especially those who are frequently on the road. You can download the app from the iPhone App Store or Google Play Store, and it offers a range of additional features to enhance your insurance experience.

This summary is intended for informational purposes only and does not replace or modify the definitions or information contained in any insurance policy or declaration page, which controls all coverage determinations. Terms and conditions may vary by state, and exclusions may apply.

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